Disputes over quality are a frequent occurrence in the fresh fruit business. The issue is the nature and extent of the dispute, but there’s always something to say about the fruit, it’s never 100% perfect. There will always be some damage, but the question is what is the damage, how much, and is it acceptable?

The answer to these questions varies depending on the buyer and their policy. For instance, when it comes to Russian supermarkets, most of them make systematic claims, big or small. Some wholesalers also make claims while others do not.

However, it’s a common practice in Russia to make claims, so it’s important to be organized to handle them. Our company BK SAS can help with that.

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